Refund policy

Huffer’s Crafted Works — Return & Refund Policy

Last updated: October 4, 2026

Returns on Non-Personalized Items

We accept return requests for eligible non-personalized and non-customized items within 14 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and included accessories when applicable.

Customers should contact Huffer’s Crafted Works before sending a return. Items returned without first contacting us may not be accepted.

Unless the item arrived damaged, defective, or incorrect due to our error, return shipping costs are the responsibility of the customer.

Personalized & Custom Items

Because personalized and custom products are created specifically for you, personalized, engraved, sublimated, custom-designed, or otherwise customized products are generally final sale and cannot be returned or exchanged.

This does not apply when an item arrives damaged or defective, or when Huffer’s Crafted Works made an error in producing the approved order.

Please carefully review names, initials, spelling, dates, artwork instructions, and other personalization information before submitting your order. We produce customized items based on the information provided by the customer.

Cancellations & Changes

If you need to cancel or change an order, contact us as soon as possible.

Non-personalized orders may be canceled before fulfillment begins.

Personalized or custom orders may be canceled or changed only if production has not begun. Once engraving, sublimation, customization, or other production work has started, the order can no longer be canceled or materially changed.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or different from what you ordered because of an error on our part, contact us promptly with your order number, description of the issue, and photographs of the item and packaging when applicable.

We will review the issue and determine the appropriate resolution, which may include repair, replacement, or refund depending on the circumstances.

Refunds

Once an approved return is received and inspected, we will notify you of the status of the refund.

Approved refunds will be issued to the original payment method. Processing times after a refund is issued can vary depending on the customer's bank or payment provider.

Original shipping charges are generally non-refundable unless the return results from a damaged, defective, or incorrect item attributable to Huffer’s Crafted Works.

Exchanges

For eligible non-personalized merchandise, please contact us to discuss an exchange.

Because customized products are made specifically for the customer, personalized and custom items generally cannot be exchanged except when damaged, defective, or produced incorrectly by Huffer’s Crafted Works.

Business & Bulk Orders

Corporate, bulk, event, and other specially quoted projects may have project-specific cancellation, return, or replacement terms. Any special terms will be communicated as part of the project process.